On Monday, January 6, Campus Catering will launch a new online ordering system, known as CaterTrax. Beginning that day, all Campus Catering and JMA Dome suites customers will place their catering orders via CaterTrax. To assist all Catering customers with the transition, the Auxiliary Services training team will offer four one-hour training sessions within the first two weeks of January.
The Catering team decided to invest in the new system in order to improve the entire ordering experience for its users:
- All activity and changes relating to a catering order are now tracked within the order, replacing the old email ticketing-based system
- Customers will be able to view all current and past order details and invoices directly in their account, making duplication of past orders a simple process
- The system offers a streamlined ordering process, which will limit miscommunication between customers and the Catering team and limit order and delivery errors
- Customers will now have the ability to save payment options (chartstrings/credit cards) within their accounts
All users are invited to attend any one of the four training sessions most convenient for their schedules. To attend, click the link below for the session you prefer and follow the prompts to register:
- Thursday, January 9, 2 p.m. – 3 p.m.
- Friday, January 10, 10 a.m. – 11 a.m.
- Monday, January 13, 1 p.m. – 2 p.m.
- Wednesday, January 15, 9 a.m. – 10 a.m.
Anyone with questions about the training sessions should contact Tori Budnik, Auxiliary Services Training Specialist, at vabudnik@syr.edu. Those with questions about the CaterTrax program should reach out to Campus Catering at catering@syr.edu or 315.443.3605.